Customer charter
We are a customer-focused modern law firm, always putting our clients first.
This translates into the following customer charter for each of our products
- We prioritise digital channels (e.g. portal, email) with a response times of 48-hours on phone and email
- We believe in transparency – we share key information about the status of your case via our client portal
- We manage your case proactively, chasing other parties on a weekly basis and providing regular updates to you
- When required, we offer phone calls to our team via dedicated contacts
- We optimise the legal process for speed – it is more resource-intensive, but much faster
- We do more frequent chasing of all parties, reducing delays from the other side
- We are on your side and a quick exchange is in both our interests
The above is only possible because we have invested in our staff to be 100% customer-focused, while developing technology to support our process
